FAQ
Here’s everything you might want to know about our pieces, orders, and shipping & returns.
Products
At Olive Basics, we have dual size labels, e.g. XS/S, S/M, M/L—not to confuse you, but to help you find the right fit more realistically.
A size label is fixed, but a good fit is not. Especially as women, it is possible to go through weight fluctuations throughout the month, or have changing bodies through seasons of pregnancy, postpartum or breastfeeding. Remember that a size label isn’t universal—it’s shaped by manufacturers, and depending on the fabric, cut, and how you like your clothes to feel, you might find yourself wearing different sizes across brands or even styles.
Take note of our product descriptions and fit notes, and think about how you like to wear your clothes—snug or relaxed—to find the best match. Still unsure? We’d love to help. Chat with us on our website or DM us anytime at instagram.com/olive.basics
Each product page includes a size chart with measurements to help you find your best fit. If you’re in between sizes, we typically suggest sizing up for a more relaxed fit, especially for styles with built-in support.
Still unsure? Feel free to reach out, we’re happy to help guide you.
Many of our styles are designed to adapt to changing bodies and life seasons, including pregnancy and postpartum. You’ll find discreet openings, stretch-friendly fabrics, and thoughtful silhouettes across our range without compromising on style. Feel free to check out our Maternity collection.
Select styles include built-in shelf bras or removable padding to make getting dressed simpler. We always list these features on the product page, so you’ll know exactly what to expect. If you prefer added support without extra layers, these pieces are especially made for you. Feel free to check out our Padded collection.
Most pieces can be gently machine-washed. Just use a laundry bag, cold water, and skip the tumble dryer. Hang or lay flat to dry, and avoid bleach or harsh detergents. Our fabrics are designed for daily life, not delicate handling, but caring for them well helps them last longer. Expect a little softening and character over time, that’s part of the charm.
Our pieces are designed to move with you and hold their shape through regular wear. That said, natural wear and tear is to be expected—especially with softer, more breathable fabrics that aren’t coated or synthetic like polyester. Hang to dry and avoid tumble drying to help preserve the fit and finish. These garments are made to be lived in, not kept pristine—and we think that’s a good thing.
Yes, our fabrics are chosen with comfort and performance in mind. Many styles feature breathable blends that help regulate temperature and resist wrinkles, making them perfect for daily wear or travel. Each product page highlights key fabric benefits so you can choose what works best for you.
Orders
You can place an order right here on our website. Just browse the collection, choose your size, and add your picks to cart. When you’re ready, head to checkout and follow the steps. Once your payment is confirmed, we’ll send a confirmation email with your order details.
If you need help deciding on a piece or sizing, feel free to reach out we’re always happy to help.
You’ll receive a confirmation email from us shortly after your purchase is completed. This email includes your order number and everything you’ve selected.
If you don’t see it within 10–15 minutes, check your junk or promotions folder as it sometimes ends up there. Still can’t find it? Just drop us a note and we’ll resend it your way.
If your order hasn’t been packed or shipped yet, we’re happy to help with an address update. Just get in touch with us as soon as possible so we can catch it in time.
Once your order has left our warehouse, we’re unable to make changes but we’ll always do our best to find a solution if something’s gone wrong.
Unfortunately, billing addresses can’t be edited once the order is confirmed. The good news is your billing details won’t affect delivery. It’s your shipping address that matters most.
If you have concerns about the billing info or need a receipt update for record-keeping, just let us know.
Shipping & Returns
Yes, we do! Olive Basics ships from Singapore to most countries worldwide. Shipping fees and delivery times vary depending on your location, and you’ll see the options at checkout. If you don’t see your country listed, reach out to us, we’ll see what we can do.
We typically process and ship orders within 2–3 business days. During busy periods, it may take a little longer, but we’ll always do our best to keep things moving. You’ll receive a shipping confirmation email with tracking details once your order’s on the way.
Delivery times vary by region. In Singapore, you can usually expect your order within 2–5 business days. International orders may take 7–14 business days depending on the carrier and destination. You’ll be able to track your parcel once it ships, so you’re never left guessing.
We accept returns within 14 days of delivery for items that are unworn, unwashed, unaltered, and still in their original packaging. Just email us at hello@olivebasics.com or DM us on Instagram with your order number to get started.
Returns are processed as store credit and typically take 7–10 business days once received. Please note that items purchased on sale, with certain promo codes, or classified as inner wear aren’t eligible for return.
For more details, including exclusions and how we handle defects, view our full return policy.